|
|
 |
Single system (protection) |
$29.99 |
 |
Additional systems (protection) |
$19.99 |
 |
Single system (removal) |
$34.99 |
 |
Additional system (removal) |
$24.99 |
 |
Training |
$75.00/h |
|
Rates and fees do not include the cost of
additional hardware and/or software. Click I.T.
recommends Symantec™ anti-virus and security
software. All expenses will be billed to
customer. |
|
|
|
|
 |
How do I get infected?
First, read the definitions of each to
understand what they are and how they
spread. Most infections occur from
intentionally or unintentionally
downloading programs or from opening
email attachments. Additionally, without
proper protection, infections can be
spread from computer to computer without
web browsing or email.
|
 |
What are the common symptoms?
Most common SpyWare infected systems
will exhibit poor performance such as
increased CPU usage, lack of available
RAM, and/or slow response time.
Additionally, pop-up ads or browser
redirection indicates that SpyWare has
hijacked your computer. Viruses are
often undetectable because they may
require a trigger (such as opening an
infected file) in order to initiate.
However, once active, viruses may or may
not exude symptoms. Damage can range
from minimal to catastrophic depending
on the nature, but noticeable signs of
infection can include application
errors, blue screens, failure to boot
OS, missing or corrupt files, improperly
functioning hardware or software, and
many other things.
|
 |
How can they damage my computer?
Although results from an infection vary from case to case, one
of the most common side effects is application configuration
changes. This is usually attributed to file and/or registry
modifications or deletions. Using SpyWare cleaners and
Anti-Virus software will most likely correct problems, but some
applications (including Windows) can become so corrupted that
they require reinstallation.
|
 |
How do I get rid of infections?
Although it's best to avoid infections
in the first place by running anti-virus
and anti-spyware applications, computers
that are connected to the internet will
most likely become infected at some
point. If your prevention software fails
to block an infection at first,
full-system scans may eliminate the
threat. Otherwise, special tools that
target specific viruses/spyware may be
successful. In the most extreme cases
where significant damage has been
caused, reformatting the computer and
reinstalling the operating system may be
the only available option.
|
 |
How do I prevent them?
The best defense is practicing safe web
browsing and download habits, so here
are some tips that may help:
 |
Tip #1: Trust
Only download files from sites you
trust. If you're not sure whether or
not to trust a file, then do some
research on the source.
Additionally, don't trust a site
only because it is well known -
infections can come from reputable
sources.
|
 |
Tip #2: Firewalls
While most SpyWare and Viruses
come bundled with other programs
or originate from unscrupulous
Web sites, targeted infections
can occur remotely by hackers. A
firewall is a good first line of
defense against hackers.
|
 |
Tip #3: Software Legitimacy
Read all security
warnings, license agreements, and privacy statements
associated with any software you download. Don't download
and/or install software that you believe may not be
legitimate or safe.
|
 |
Tip #4: Closing Pop-ups
Never click "agree" or
"OK" to close a pop-up window. Instead, click the "x" in the
corner of the window or press the Alt + F4 buttons on your
keyboard to close a window.
|
 |
Tip #5: Downloads
Be wary of popular
"free" music and movie file-sharing programs, and be sure
you clearly understand all of the software packaged with
those programs. Frequently, downloaded music or other shared
media will contain viruses. Only download from a trusted
source.
|
 |
Tip #6: Email Attachments
Don't open email attachments
from unknown sources or that
contain file types you don't
recognize. Most malicious
attachments are .exe files, but
sometimes just opening an email
can cause an infection.
|
 |
Tip #7: Prevention
Let a Click I.T. SpyWare and
Virus expert shield your
computers before an infection
has the chance to take hold.
We'll verify your safest
settings, install software
protection, and train you how to
detect and clean a possible
infection.
|
|
|
|
|
 |
SpyWare
A general term given to programs that
intentionally and deceptively intercept
data and/or partially take control of a
computer without the user's consent. As
opposed to most viruses, SpyWare does
not replicate itself and is designed to
exploit infected computers for
commercial gain. Typical tactics include
tracking browser activity, stealing
personal information (such as credit
card numbers, email addresses, etc.),
redirecting web traffic, and pop-up
advertisements.
|
 |
Ad-Ware
Term given to programs that display
advertisements through pop-ups or web
browsers, with or without the permission
of a user. SpyWare often contains
Ad-Ware components. However, Ad-Ware is
designed primarily for commercial gain.
|
 |
Malware
Malicious code that exhibits behavior
similar to viruses, worms, or trojans
and deliberately performs actions that
ruin or alter files or applications.
Unlike SpyWare and AdWare, MalWare is
capable of replicating itself and can
spread to different computers, making it
an increased threat. MalWare is not
usually designed for commercial gain and
is often disguised in other software,
such as shareware or freeware.
|
 |
Virus
Software code that is dependant on a
host file/program and can carry out
arbitrary code. A virus is capable of
reproducing, but only through the
reproduction or transmission of the host
file/program.
|
 |
Worm
Similar to a virus but is capable of
operating independently from a host and
can spread on its own. Most worm
infections occur from trickery or false
pretensive actions, such as clicking on
a phony ad.
|
 |
Trojan
Harmful software that disguises itself
as being legitimate. Trojans cannot
replicate, but like worms, they are
often spread through deception and
trickery and can contain other harmful
code such as SpyWare or MalWare.
|
|
|